Alorairnest Warranty Policy
Thank you for choosing Alorairnest. This policy outlines the coverage and service procedures for your purchased dehumidifier.
General Provisions
Coverage: Applies solely to the original purchaser of products bought from our website or authorized AlorAir distributors.
Non-Transferable: This warranty is non-transferable.
Proof of Purchase: Please keep your order number, product serial number, and installation date safe, as they will be required for any warranty claims.
Warranty Activation
To activate your warranty and protect your rights, please visit our website and complete the Warranty Registration Form immediately after receiving the product.
Failure to register will result in the warranty period being calculated from the product’s original shipping date.
6-Year Limited Warranty Details
*Note: Labor, shipping, removal, service, and reinstallation costs are not included. Damage caused by misuse, improper installation, unauthorized modification, or normal wear and tear is excluded.
Warranty Service Procedure
Submit a Claim
To request warranty service, please complete the Customer Claim Submission form. Our representative will contact you promptly to guide you through providing photos/descriptions of the fault and performing remote troubleshooting.
Product Inspection
- Do not send the product to a repair center without prior authorization. AlorAir will not bear any costs for unauthorized shipments.
- If our diagnosis confirms the product needs to be sent in, shipping responsibilities are as per the table above. AlorAir will only cover costs under its responsibility for valid claims.
Repair & Return
Once repaired, we will notify you and arrange for the product to be shipped back.
*Important: Do not send the product to a repair center without prior authorization. AlorAir will not bear any costs for unauthorized shipments.
Customer Responsibilities
Maintenance
Perform appropriate and regular maintenance on the product.
Installation
Ensure correct installation and disassembly of the product.
Replacement Parts
You may apply to the company for replacement wear-and-tear parts during the warranty period; the company will provide assistance and cover associated costs (parts outside this scope must be purchased).
Packaging for Shipping
When shipping the product for repair, use the original packaging or other secure packaging. Any additional damage or loss during transit is the customer’s responsibility.
*Important: Retain the original product packaging for potential warranty services.
Exclusions
This warranty does not cover damage resulting from:
Installation in non-standard environments such as spa centers, outdoor pools (indoor pool areas are excluded from this exclusion).
Acts of nature (e.g., fire, flood, hurricane/storm).
Accidental or intentional misuse, abuse, or tampering.
Malfunctions due to improper maintenance.
Additional Support
For minor issues, assistance is available via:
- Our official YouTube channel maintenance videos.
- Contacting our customer service representatives by phone or email.
*Note: This policy covers only repair and replacement during the warranty period and does not include product installation/removal services. AlorAir reserves the right of final interpretation.
