Thank you for choosing AlorAir products. We are committed to providing you with high-quality products and an excellent shopping experience. To protect your rights, please read the following policy carefully before making a purchase.
Order Cancellation
- Cancellation Period & Method: You may cancel your order within 24 hours of placing it and before it is shipped by contacting us via email ([email protected]) or customer service phone.
- Cancellation After Shipment: If your order has already entered the shipping process, a transaction fee may be charged based on your payment method.
- Service Hours: Order cancellation services are only available during business hours (Monday-Friday: 7:00 AM – 4:00 PM PST). We recommend submitting your request during this time for a prompt response.
30-Day Return & Refund Guarantee
- Coverage: Within 30 days of receiving your product, you may request a return or exchange for qualifying reasons as outlined in this policy.
- Exclusions:
- Non-Returnable Items: Discounted products (priced below 70% of the original value), free gifts, and consumables (e.g., filters, batteries, or any item that cannot be resold once opened).
- Special Cases: Products that have been used for non-quality-related reasons, items affecting resale value (e.g., damaged packaging, missing accessories), modified or disassembled products, products damaged due to customer misuse or negligence, and products without proof of purchase.
Return & Refund Guidelines
A. Quality-Related Returns
If the product has performance defects, shipping damage, or incorrect items, and the issue is determined to be our responsibility:
- We will offer a free exchange or full refund and cover round-trip shipping costs.
- Please provide: ① Order information; ② Clear photos/videos (at least 3) of the issue.
- All returned products will be inspected to confirm the problem before processing.
B. Personal Reason Returns
For returns due to wrong purchase, no longer needed, or other personal reasons:
- The product must be unused, in original condition, with all accessories included.
- You are responsible for return shipping costs and a 20% restocking fee.
- If additional damage occurs during return shipping, corresponding costs will be deducted from the refund.
- We reserve the right to decline return requests that do not meet our policy conditions.
Important Notes:
- Please keep the original packaging and all accessories for returns and potential warranty services.
- If returned products are missing or damaged, corresponding fees (up to the product’s full price) may be deducted.
Return Process
- Contact Us: Email [email protected] with your order number, reason for return, and product details, along with supporting evidence if applicable.
- Confirmation: Our customer service team will respond within 1 business day to confirm eligibility and provide the return address.
- Ship the Product: Once approved, ship the product to the provided address. We will process your refund or exchange within 3 business days after receiving and inspecting the product.
Contact Us
If you have any questions, please reach out to our customer service team:
- Email: [email protected] (response within 24 hours)
- Phone: (888) 990-7469
- Service Hours: Monday – Friday, 7:00 AM – 4:00 PM PST
- Return Address: Provided by customer service after return approval
Thank you for your support and understanding!
